Privacy Policy
Your privacy matters to us. Here's how feralnexio protects and manages your personal information in accordance with Australian privacy laws.
Information We Collect
feralnexio collects various types of information to provide our financial analysis services effectively. This includes personal details you provide when creating an account, such as your name, email address, phone number, and business information. We also gather financial data you share for analysis purposes, including company reports, investment portfolios, and market research preferences.
Our systems automatically collect technical information when you visit our website, including your IP address, browser type, device information, and pages visited. This helps us understand how our services are used and improve your experience. We also collect information from cookies and similar technologies to personalise content and remember your preferences.
- Personal identification information (name, email, phone)
- Business and financial data for analysis
- Technical data from website interactions
- Communication preferences and history
- Payment and billing information
How We Use Your Information
We use your personal information primarily to deliver our financial analysis services and maintain your account. This includes processing your requests for market research, generating customised reports, and providing industry insights tailored to your business needs. Your contact information helps us communicate important updates about your account or relevant market developments.
Additionally, we may use aggregated, non-identifying data to improve our services and develop new features. This includes analysing usage patterns to enhance our website functionality and creating broader market trend reports that benefit all our clients. We never use your personal financial information for purposes beyond what you've explicitly agreed to.
We will never sell your personal information to third parties or use it for marketing purposes without your explicit consent.
Information Sharing and Disclosure
feralnexio maintains strict control over your personal information. We only share your data in specific, limited circumstances that directly support the services you've requested. This includes sharing necessary information with our trusted technology partners who help maintain our analysis platforms and security systems, all of whom are bound by confidentiality agreements.
We may also disclose information when required by Australian law or when necessary to protect our rights, property, or the safety of our clients. In such cases, we'll only share the minimum information required and will notify you unless legally prohibited from doing so. If feralnexio were ever involved in a business merger or acquisition, we would ensure your privacy rights are protected throughout any transition.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. You can request access to the personal data we hold about you, ask for corrections if information is inaccurate, or request deletion of your account and associated data. You also have the right to restrict how we process your information or object to certain types of processing.
To exercise any of these rights, simply contact our privacy team using the details provided at the end of this policy. We'll respond to your request within 30 days and guide you through the process. You can also update many of your preferences directly through your account dashboard, giving you immediate control over your information.
- Access your personal information and data processing activities
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Restrict or object to certain data processing activities
- Receive a copy of your data in a portable format
- Withdraw consent for optional data processing
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our systems use industry-standard encryption for data transmission and storage, with regular security audits and updates to maintain the highest protection standards. All staff with access to personal information receive privacy training and are bound by confidentiality agreements.
Our data centres are located in Australia and meet strict physical security requirements. We maintain backup systems to prevent data loss and have incident response procedures in place should any security issues arise. While we implement robust security measures, we also encourage you to help protect your account by using strong passwords and keeping your login credentials confidential.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and meet legal requirements. Active account information is maintained while you're a client, with some data kept for up to seven years after account closure to comply with Australian financial record-keeping obligations. Marketing communications data is deleted within two years if you haven't engaged with our services.
When data reaches the end of its retention period, we securely delete it from our systems using industry-approved methods. If you close your account, we'll delete your personal information according to our retention schedule, though some data may need to be retained for legal compliance. You can request immediate deletion of non-essential data by contacting our privacy team.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised content. Essential cookies are necessary for basic website functionality, including secure login and remembering your preferences. We also use analytics cookies to understand how visitors interact with our site, helping us improve usability and content.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. We don't use cookies for targeted advertising, and any third-party cookies are limited to essential services like security monitoring. Our cookie usage is designed to respect your privacy while providing a smooth, efficient user experience.
Third-Party Services and Links
feralnexio may use carefully selected third-party services to support our operations, such as payment processing, email communications, and data analysis tools. These partners are chosen for their commitment to privacy and security, and we ensure they handle your information according to our privacy standards through formal agreements.
Our website may occasionally link to external sites for additional resources or partner services. These external sites have their own privacy policies, which we encourage you to review. We're not responsible for the privacy practices of other websites, even when accessed through links from our site. Always check the privacy policy of any site before providing personal information.
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Minor updates, such as clarifications or formatting improvements, may be made without advance notice.
We recommend reviewing this policy occasionally to stay informed about how we protect your information. The date of the most recent update is always displayed at the bottom of this policy. Your continued use of our services after policy updates indicates your acceptance of the revised terms.
Privacy Contact Information
If you have questions about this privacy policy or how we handle your personal information, our privacy team is here to help.
Email: contact@feralnexio.com
Phone: +61 488 851 108
Address: 15 Railway St, Toowoomba City QLD 4350, Australia
We aim to respond to all privacy inquiries within 48 hours during business days.